How to book

Booking, step by step

You can book on your phone or your computer, and you don’t need to create an account. Here is exactly what you’ll see and what to tap, one step at a time.

Start booking Ask us for help
1Choose a service
2Prep & extras
3Day & time
4Your details
5Pay a deposit
Step 1 of 5

Choose your service

Open Care Pathways and tap the type of care you’re looking for. You’ll see a list of services, each with its price and how long it takes.

Found the one you want? Tap the Book button next to it.

Not sure what you need? That’s fine. You can book a consultation first and we’ll help you decide.
See “Contact” instead of “Book”? That’s for very long appointments. Tap it and send us a message, and we’ll arrange it with you.
Step 2 of 5

Answer two quick questions

A panel opens. It asks two things, one after the other:

  • Does your hair need any prep first? For example a wash, detangling, or taking out an old style.
  • Would you like any extras? These are optional treatments you can add.

For each item, tap Yes or No. A Yes adds a small cost and some time, and the price is shown right under the name. Then press the green button at the bottom to carry on.

Not sure? Leave everything on No and press the button. You can write a note about your hair on the details page. Made a mistake? Press Back and change it.
Step 3 of 5

Pick a day and a time

  • Tap a green day on the calendar. Days with a line through them are fully booked or closed.
  • The times available that day appear underneath. Tap the one you want.
  • Press the green button to carry on. It shows the day, time and total so you can check them.
Can’t see a day you like? Use the arrows at the top of the calendar to look at next month. There is also a “Next available” date shown to save you searching.
Step 4 of 5

Enter your details

Type your name, phone number and email address. Please use an email you check, because that is where your confirmation goes.

There is a box to tick to say you agree to the cancellation policy and privacy notice. It also explains that the deposit is non-refundable, so it’s worth a quick read.

Then press Continue to payment.

You are not charged on this page. Payment happens in the next step.
Step 5 of 5

Pay your deposit

You’ll now see your bag, which is simply a list of the appointment you’ve chosen. Check it looks right.

  • Choose Deposit Today to pay 20% now and the rest at the studio, or Pay in Full to pay everything now.
  • Press Proceed to Checkout. Stripe’s secure payment page opens, where you enter your card details.
  • When the payment goes through, you’ll see a confirmation page.
Good to know: deposits are non-refundable and they secure your appointment. Consultations are always paid in full.

After you pay

You’ll see a confirmation page, and a confirmation message is sent with your appointment details. Please come ready to talk about your hair and scalp history, and any worries you have.

Need to change it?

Contact the studio at least 24 hours before your appointment if you need to reschedule. Use WhatsApp or hello@hakeemhair.co.uk.

If payment doesn’t go through

Don’t worry. If you see a “payment interrupted” page, nothing has been charged. Press Try Again and start the steps once more. If it keeps happening, message us and we’ll sort it out with you.

Quick answers

Do I need to create an account?

No. You only enter your name, phone number and email as part of booking.

How much do I pay when I book?

For most services, a 20% deposit secures your appointment and you pay the rest at the studio on the day. You can also choose to pay in full. Consultations are always paid in full.

Can I book more than one appointment?

Yes. On the details page there is an “Add another pathway” link. Your bag keeps each appointment, and you pay for them together at checkout.

I pressed the wrong thing. How do I go back?

Inside the booking panel, press the Back button. On the details page, use the “Go back and change” link at the top. Nothing is paid until the very last step.

I’m not sure which service is right for me.

Book a consultation and we’ll talk it through with you, or message us on WhatsApp.

Where can I read the full policies?

See our FAQ and our privacy notice.

Still stuck? We’ll help.

Message us and we’ll guide you through it, or book for you.

WhatsApp us hello@hakeemhair.co.uk